Terms & Conditions

Authorization & Payment Policy: A Major Credit Card is required as an authorization to reserve your vehicle(s), until full payment is received and cleared. You must fax back to us in a timely manner your Credit Card Authorization and Reservation Request Form, signed and dated. Once we receive your forms we will send you an Invoice and Contract detailing your Final Total Costs and payment due dates. In the case of bookings of more than 30 days prior to the Charter date a 30% deposit should be paid no later than 7 days upon receipt of Invoice/Contract Date, with Full Payment Received no later than 21 days before the Charter date. Charters of 30 days or less require full payment no more than 48 hours of Invoice/Contract Date. Reservations of 48 hours or less in advance of departure date require payment via Credit Card. If full payment is not received in a timely manner consistent with these Terms & Conditions the Company holds the right to charge to the Clients Credit Card the remaining balance of the Charter Cost. ALL PAYMENTS MUST BE MADE UPON AGGREED PAYMENT/DEPOSIT DATES ON YOUR INVOICE OR YOUR CHARTER RISKS CANCELLATION.IF YOU DO NOT RECEIVE YOUR CONTRACT OR INVOICE PLEASE CONTACT OUR OFFICES IMMEDIATELY.
Purchase Order Policy: We accept purchase orders from all School systems (private & public), Government agencies, Colleges and Universities throughout the US. Other entities must contact AA Getaway Coaches for approval. We do not accept purchase orders for reservations of less than $500.00. All Purchase Orders require a valid Credit Card on file with Net Payment due no later than 21 days from reservation date. All Other Terms & Conditions as well as Cancellation & Overtime Policies apply to Purchase Orders; Terms are non-negotiable. We do not accept Purchase Orders from private clients.
Cancellation Policy: Cancellations must be received in writing by either fax, mail or messenger or a manner deemed acceptable by the Company. Customer will be held responsible for 30% of the Charter Amount for cancellations of greater than 8 days; Customer shall be held responsible for 100% of the full Charter Amount if Cancellation is less than 7 days. Scheduled Prom and Wedding Events shall receive no refund regardless of the time of cancellation. There is a $40 cancellation fee per vehicle which will be charged to the Customers credit card regardless of the time of cancellation. This Charter agreement is subject to cancellation if full payment is not made by the agreed upon due date.
Overtime & Itinerary Change Policy: Your Final Cost is based on the services detailed in your Final Confirmation and is subject to change according to the actual itinerary. More than one change to your itinerary will result in a $40 fee. Overtime Rates will be detailed in your Charter Contract.
Other Policies: We reserve the right hold a a refundable cleaning deposit for certain events where alcohol or high risk passengers are on board. We reserve the right to lease, or sub-contract equipment from third parties to fulfill the terms of this agreement. We shall not be held responsible for items lost, stolen or left in our vehicles. We shall not be held responsible for time lost due to mechanical failure or inclement weather. We cannot guarantee the availability of any driver(s) or vehicle(s). All reservations are on a first come first serve basis. Clients will be held responsible for any or all damage(s) to interior or exterior of chartered vehicle(s) that may result from the Clients negligence. A cleaning deposit may be required for certain types of reservations. We will not be held responsible for items lost, stolen, damaged or left in any of our vehicles. Any complaints or issues must be sent to our office in writing via Fax or Email within 72 hours of charter completion or we will consider our agreement satisfied. Any quote given by us is non-binding and valid for no more than thirty days.